01 What you're opting into
By submitting your phone number on the Asnap booking form (asnapapp.com), you consent to receive transactional SMS messages from Asnap, Inc. ("Asnap") at the number you provided. Consent is not a condition of any purchase — if you don't want SMS, contact us by email instead.
"Transactional" means messages that are operationally necessary for the pickup you booked: confirmations, payment requests, status updates, exception alerts, and the final receipt. We do not use this opt-in to send marketing or promotional messages. Marketing SMS is a separate, optional opt-in that we'll only ask for explicitly.
02 Message types you'll get
| Trigger | Example |
|---|---|
| Booking confirmation | "Your pickup R-0426-B7 is booked for today 2–4 pm. Send your Amazon return info..." |
| Return info received | "Got your QR! Send $4.99 via Zelle to (949) 555-9999. Memo: R-0426-B7" |
| Payment confirmed + driver assigned | "Payment confirmed. Marco D. (Camry, 8ABC456) will pick up today 2–4 pm." |
| Driver arrived / picked up | "Marco picked up your 2 items. Heading to UPS now." |
| UPS receipt + tracking | "Your items dropped at UPS. Tracking: 1Z999AA10... Amazon refund typically 3–5 days." |
| Exception (rare) | "Heads up: we couldn't find your items at the door. Driver photo here: ..." |
What it looks like in your messages app
03 How many messages
A typical pickup generates 5 SMS messages over the day:
- Booking confirmation
- Return info received
- Payment confirmed + driver ETA
- Driver picked up your items
- UPS receipt + tracking number
Exception messages (e.g. driver couldn't find your address) only fire when needed. We don't send "did you enjoy Asnap?" follow-ups via SMS — those are email opt-in only.
04 Cost
Asnap doesn't charge you for SMS. Standard message and data rates may apply per your wireless plan with your carrier. Most U.S. customers on standard plans will see no extra charge for receiving text messages.
05 Reply keywords
Reply any of these keywords to your incoming Asnap text:
Unsubscribes you from all Asnap SMS. We'll send one final confirmation, then stop. Doesn't cancel an in-flight pickup — we'll switch to email for that order.
Re-subscribes you (after a previous STOP). You'll start getting transactional SMS again on your next booking.
Replies with a short help message and our support contact: (949) 555-9999 or [email protected].
If a message asks a yes/no question (e.g. "Reply YES to confirm new window"), we'll act on the reply for that order.
You can also reply with free-text messages — they go to our dispatch inbox during business hours (Mon–Sat, 8 am–7 pm PT).
06 How to stop
Reply STOP to any incoming Asnap text. We'll confirm the unsubscribe and stop sending you SMS. You'll still get email-based updates for any open pickup so you're not left in the dark.
If you ever want them back: reply START or book a new pickup — you'll be asked to re-confirm.
07 Supported carriers
Asnap SMS works with all major U.S. carriers including AT&T, T-Mobile, Verizon, US Cellular, Boost, Cricket, MetroPCS, Sprint, Virgin Mobile, and most MVNOs. International numbers are not currently supported.
08 Data & privacy
The phone number you provide is used to send SMS for the pickup you booked, plus to verify your identity when you check on your order. We don't sell, rent, or share your phone number with third parties for marketing.
For full details see our Privacy Policy.
09 Carrier disclosure
Asnap is registered with The Campaign Registry (TCR) under Twilio's A2P 10DLC framework as a transactional messaging campaign. Mobile carriers may filter or rate-limit messages for spam protection; Asnap is not responsible for messages delayed or blocked by your carrier. Message and data rates may apply.
Carriers including AT&T, T-Mobile, and Verizon are not responsible for delayed or undelivered messages.
10 Contact & help
Questions about SMS or our use of it: [email protected].
Help with a specific pickup: text (949) 555-9999 or email [email protected].