Asnap is run by a small team in Irvine. Text us with your order # and we'll sort it out — usually within 30 minutes during business hours.
Search your inbox for emails from [email protected] or with the subject "Your Asnap pickup is booked" — that's our confirmation email with your order # in the subject (looks like R-0428-E66).
Still can't find it? Text us your phone number and we'll look it up in 1 minute.
Same as above — check your booking confirmation email. The pickup inbox is in the body, in the form [email protected] (your order # without dashes).
If you've lost the email, text us with your order # and we'll resend it.
Zelle — the fastest way. Open your bank app (Chase, BoA, Wells Fargo, etc.), search "Zelle", send to:
[email protected]$4.99R-0428-E66)The memo is critical — that's how we match your payment to your pickup. Without it we can't confirm.
No Zelle? Text us — we can take Venmo for first-time customers.
You'll get a text 10 minutes before the driver arrives, with their ETA. If your pickup window is "9am–12pm", expect them sometime in there.
Haven't heard from us yet, but the window is closing? Text us with your order # — we'll check the route.
Text us with your order # and the new time. We can usually accommodate same-day changes if it's at least 1 hour before your original window.
For next-day or later changes, no rush — just text us anytime.
Text "CANCEL" + your order # to (949) 555–9999. If you've paid via Zelle, we refund within 1 business day.
No penalty if you cancel before the driver is dispatched (~30 min before pickup window).
That's fine — the default is "Leave at door". The driver takes a photo of the items at your door as proof of pickup.
If you selected "Meet the driver" instead, the driver will knock and wait up to 3 minutes.
Amazon's refund timeline (not ours):
We send you a UPS receipt photo right after we drop your items, so you have proof if Amazon takes longer.
Email [email protected] within 7 days of pickup. Include:
R-0428-E66)Our liability is up to $50 per item. Full policy at liability.html.
Right now, Asnap is Amazon-only — that's how we keep it cheap (one UPS dropoff per batch). Send a text if you have a special request and we'll see what we can do.
$4.99 doorstep pickup · Same-day in Irvine